Short Codes
Taifa Mobile’s Short Codes cut through the clutter, giving your customers a direct line for support, surveys, alerts, and more.
Pick Your Short Code Superpower
Because one size doesn’t fit all choose the flavour that matches your vibe
Inbox & Feedback
Let Them Talk Back
Customers love to be heard (sometimes loudly). Short codes give them a quick way to complain, praise, or drop their two cents and you get real-time feedback to actually act on.
Key Features:
- Instant customer feedback collection
- Two-way SMS conversations, not monologues
- Perfect for surveys and quick polls
- Boosts response time and satisfaction
Example:
"Text FEEDBACK to 12345 to share your thoughts (we promise we’ll read it)."
Why Bother With Short Codes?
Because sometimes the simplest tools pack the biggest punch
Boost Engagement
Short codes are like open mics for your customers easy, instant, and sometimes brutally honest. But hey, that’s gold for your business.
Simplify Support
No more endless ‘Press 1 for this, 2 for that’. Just simple SMS menus that get customers what they need minus the rage.
Reach Everyone
From kabambes to smartphones, if it can text, it can use short codes. No internet, no drama, just pure reach.
Transparent Pricing
Setup & Monthly Costs (VAT Inclusive)
| Plan | Setup (KES) | Monthly (KES) |
|---|---|---|
| Shared | 5,000 | 2,000 |
| Dedicated | 17,400 | 17,400 |
| Dedicated (CMS) | 58,000 | 23,200 |
| Golden | 232,000 | 58,000 |
All prices are VAT inclusive. For premium/subscription services, revenue share applies based on billed volumes.
Frequently Asked Questions
Common questions about our Short Code services answered.
What is the difference between Shared and Dedicated Short Codes?
Shared Short Codes are cost-effective and shared among multiple businesses. Dedicated Short Codes are exclusive to your brand for full control and branding. Dedicated (CMS) includes a content management system, while Golden Short Codes feature premium, memorable digits.
What are Inbox & Feedback vs Premium Short Codes?
Inbox & Feedback Short Codes are ideal for two-way communication like surveys, support, and feedback collection. Premium Short Codes are designed for subscription-based or billed services (e.g., content, games) with revenue sharing.
How long does it take to activate a Short Code?
Approval and activation depend on the availability of the shortcode. The shortcode must first be available before it can be approved. Approvals are processed only on Tuesdays and Thursdays, and depending on the day of application, the process typically takes about 2–3 days
Do Short Codes work on all Kenyan networks?
Yes, our Short Codes are supported on Safaricom and Airtel with high delivery rates.
Is there revenue sharing for premium services?
Yes, for Premium Short Codes used in subscription services, we offer revenue sharing based on successfully billed volumes each month.
How do I get started or apply for a Short Code?
Contact our sales team. We’ll guide you through the application, documentation, and setup process.